Fitbit kicked off a refund program lastmonth after learning its Force activity tracker caused skin irritation in a"small percentage" of users, and now we"re finally getting a bettersense of the situation. According to the official recall notice from the USConsumer Product Safety Commission, the company received around 9,900 reportsof skin irritation and around 250 reports of blistering. The notice also pointsout that the recall affects about 1 million of the wearables in the UnitedStates and about 28,000 more in Canada. So what happens next? Well, the CPSC"sstance is clear: contact the company and take the money.
"Whether you hear about this recallfrom the CPSC or Fitbit directly, take advantage of the refund rightaway," CPSC communications director Scott Wolfson told Engadget."It"s actually somewhat rare for firms that we deal with to provide arefund, especially a full refund."
The Commission also wants the company toinform as many of its customers of the recall as possible, and it doesn"t seemthrilled with what Fitbit has accomplished so far. At time of writing, Fitbit"spopular Twitter (77,700 followers) and Facebook (250,000 likes) accounts makeno mention of the recall. That"s not to say Fitbit is just sitting aroundthough: a representative confirmed to us that it"ll email all Force owners"over the next few weeks" to make sure they"re aware of the situation.